Finqu

In the Sales section, you can manage orders, incomplete shopping carts, returns and purchased gift cards.

Order management overview

Here are answers to the most frequenly asked topics related to the order management.

Learn how to create shipments in Finqu admin.

Learn how to create printouts for orders, such as packing lists, receipts, or invoices.

You can create returns in Finqu admin if a customer wants to return the ordered products.

If a customer wants to cancel their order, you can cancel it in Finqu admin.

Order page includes a feature that allows you to manually send emails to the customer if that's necessary.

Instructions for fulfilling and shipping orders

Editing an order may be necessary, for example, if the customer wants to change the products they have ordered.

You can also place orders on behalf of customers if they want to place an order by phone, for example.

You can copy orders if, for example, a customer wants to make the same purchase again that they made earlier.

In case a customer wants to, you can anonymize an order in Finqu admin, i.e. remove the customer's data from the order.

Instructions for editing order information

In the Carts section, you can view your customers' pending orders.

Information about incomplete shopping carts

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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