About Klarna Checkout
Klarna Checkout (KCO) is a checkout solution for online shops, including several payment methods. In Finland, it can be used for online bank payments, card payments, invoices, and part payments.
If you sell to multiple countries, it's good to read Klarna's Selling to multiple countries article for more information about payment methods in other countries.
Klarna FAQ
You can find the answers to the most frequently asked questions about Klarna in the Klarna Checkout and Finqu: FAQ article.
How to set up Klarna Checkout
Klarna Checkout setup includes two steps.
Step 1 - activation of payments
Normally, step 1 happens automatically when you subscribe to Finqu. However, you may need to do it separately if, for example, you have used another payment method before. In that case, please follow the instructions below:
Go to Settings > Apps.
Click on Klarna.
Click the Manage button under Klarna Checkout.
Click on the Activate button and fill in the order form.
Once step 1 is completed, it usually takes about 2 to 3 business days for payments to start working. Klarna may contact you to ask for more information about your online store or business.
Step 2 - activation of settlements
Once step 1 has been completed, you should then be able to give Klarna your account details and information about your company. You can also fill in this information via the Klarna app page as follows:
Go to Settings > Apps.
Click on Klarna.
Click on the Manage button under Klarna Checkout.
Click on the Fill information button and follow the instructions.
Functions in the Klarna application
On the Klarna app page, there is an Actions menu that allows you to do the following:
Show account information.
From the Order new credentials option, you can order new credentials for Klarna Checkout. You may need to do this if Klarna Checkout is not working properly.
From the Klarna Shipping Assistant option, you can find information about Klarnas services for shipments.
From the Reinstall payment method -option, you can reinstall Klarna Checkout payment method if it does not work correctly.
The Start over option allows you to start the whole Klarna Checkout setup from scratch if your application was previously rejected
There is also a Klarna Merchant Portal button on the app page, which will take you to the Klarna Merchant Portal. In the portal, you will find more detailed information about your Klarna account, payments, and settlements. Klarna's merchant support will be able to guide you further on how to use the portal.
Klarna Checkout in the online store
For Klarna Checkout to work, it must be activated in the payment methods of your online store. You can do this under Settings > Payment methods. By clicking on the name of the payment method, you will be taken to the page where you can activate it. From there, you can also adjust the settings that affect how Klarna Checkout works in your online store.
Other payment methods and Klarna Checkout
The following payment methods can be used simultaneously with Klarna Checkout:
Unfortunately, other payment methods, such as merchant's own invoice or pay on pickup, cannot be used at the same time as Klarna Checkout in Finqu.