Thanking a customer for leaving a product review is a great way to strengthen the customer relationship and encourage repeat purchases.
You can find the message under > Marketing > Messages > Add message > Automatic messages
Click Product review and give the message a name (not visible to customers). Finally, click the Create message button.
Alternatively, you can choose HTML code and add the message template as code.
Message subject
Add a good subject line for the message. The subject should clearly indicate what the message contains.
You can also use tags to personalize the subject line, for example by including the recipient’s first name.
Creating the message
Build the message by clicking the Edit button.
In edit mode, you can add new columns and choose content within them, such as text, images, and buttons. You’ll also find settings for colors, fonts, and other design elements.
It's a good idea to reward the customer for their review — for example, by including a discount code in the message. In the discount code settings, you can select "1 use per customer" so the code is valid for only one order per customer.
Click the Preview button to see what the message will look like for the customer.
Selecting recipients
By default, it’s recommended to select all customers without targeting.
However, you can also target the message to customers in specific customer groups or use audiences for targeting. When using audiences, the customer must belong to all selected audiences to be included as a recipient.
Delay
By default, it’s best to send the message immediately, but you can schedule a delay that suits your store and audience.
Publishing
Activate the automated message by clicking the Publish button and confirming the publication once more.
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