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Intercom

Intercom is a versatile customer service and messaging tool that lets you communicate with your online store's customers.

Create an Intercom account

If you don't have an Intercom account yet, you can create one on Intercom's website. Sign up, verify your email address and fill in your basic details.

Install the Intercom app in Finqu

  1. Log in to the Finqu admin at https://account.finqu.com.

  2. Go to Apps in the menu at the top right.

  3. Find the Intercom app, click Install and follow the instructions.

Connect your Intercom account to your online store

Once the app is installed, you can connect it to your Intercom account in the online store settings:

  1. Go to Online Store > Settings > Other.

  2. Click the Connect workspace button in the Intercom section.

  3. Select the Intercom workspace you want to connect to your online store.

    Note: If you're not logged in to Intercom, you'll be redirected to log in first.

Check that it works

Once the connection is set up, the Intercom chat appears in your online store. Customers can use the chat window to contact you and leave messages.

Replying to and managing messages

You reply to incoming messages and manage your communication in the Intercom admin. You'll find the link to the Intercom admin in the menu under Online Store > Help center.

The link opens the Intercom admin in a new browser tab.

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