In this article, we'll go through some essential things to keep in mind if you're moving your online store to Finqu. Changing an e-commerce platform is usually a huge task where careful planning is critical.
Should I hire a professional for the migration?
Because there are so many things to consider in the move, it might be a good idea to hire professional help for the migration. If you think that you might not have enough resources for migration, you can always contact companies that, for example, create websites and ask for an offer for the job.
Online store's visibility and URL-redirects
Your online store might have good visibility on Google with specific keywords. Therefore it's important to keep those links on Google search working after the store is moved to another platform. This doesn't concern only Google search. Also, links on other search engines and pages like Facebook or your partners' websites won't work unless they are redirected.
You can add URL redirects to your online store that redirect visitors to the correct pages in your store.
Online store's customers
Besides those technical things, it's always good to think about how the change affects your customers. They might wonder about the different appearance and structure of the website. Ensure that your customers can find everything as easily as they did on the previous platform. We recommend informing your customers about the upcoming changes with a newsletter.
You can move the registered customers' accounts from the old platform to the new one by following the CSV import and export article's instructions.
Orders in the old platform
Unfortunately, orders cannot be imported from the old platform to Finqu because order managements usually differ significantly between platforms.
However, make sure to download all the information to your device and keep it stored there (or in cloud storage) before terminating the contract with the old provider. You might need old order information later on, for example for customer service or accounting purposes.
The store's appearance and content pages
You can find instructions on changing your store's appearance in the Editing online store's theme article. The themes in Finqu are very customizable, and you can easily edit the store to match your company's brand.
All the content pages (e.g., Terms of delivery or About us) are also good to copy from the old store to the new one.
Attachments to third-party services
Besides the online store itself, it's helpful to know whether you can use all the same external services in Finqu as you did in the old platform. It is probably not an issue because Finqu's AppStore includes several Apps that allow you to use third-party services in your online store.
Testing and publishing the online store
When the new store is ready to be published, it's worthwhile to perform a couple of test purchases to make sure it works as you want. You can read more about publishing in the Publishing the online store article.
The last step in the migration is to connect your domain to the new store. You can keep your domain maintained in the current provider, or if it's not possible/practical to keep it there, you can always transfer it to another domain name service provider. The domain can be attached to your online store by following the Connecting a domain to the online store article.