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Updated April 21st, 2022 by Finqu Tuki

Restrictions in shipping methods

How to add restrictions Go to Settings > Shipping methods . Open the shipping method that you need to restrict. Go to the Restrictions section on the page. Set the restrictions and click Save. You can restrict shipping methods with the following information:  The sum of the shopping cart. Set the minimum and maximum amount into the fields. If the...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Setting up Google reCaptcha

About reCaptcha Google reCaptcha is a service that prevents bots from using forms in your online store. Bots usually use forms to send spam or search for vulnerabilities on the website. How to add Google reCaptcha Go to https://www.google.com/recaptcha Click Admin Console. Log in to your Google account (unless you're not logged in yet). Write the on...

0 min reading time
Updated April 29th, 2022 by Finqu Tuki

Setting up shipping methods

Delivery apps You can add the most common delivery methods by using an app. You can find instructions for using apps in the Using apps article. When you've installed an app, you can continue installing shipping methods by following the steps below. Notice also, that it's not always necessary to use a delivery app if you cannot find a suitable app. Y...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Staff accounts

You can create user accounts for your staff if they need to, for example, edit products or fulfill orders in your store. Users can also be divided into several user groups, where you can choose which data each group member has access to. Here's how you can find the staff accounts section: Click the Account link at the top of the left menu. Click Sta...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Linking related, similar and compatible products

What are linked products? When you add new products, you can attach other related, similar, and compatible products to them. The online store shows the linked products on the product page, making it easy for customers to look at alternative products. In this article, we'll show you how to add linked products, and we will also go through what these d...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Reports' types

The HTML type The HTML type is an HTML file that you can quickly open on your internet browser and print if you need a paper version of the report. Information on an HTML report is well organized. It includes several calculations and breakdowns that are not available in a CSV report. An HTML report is often a good choice if you need to summarize som...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Parcel assistant

About the Parcel Assistant Parcel assistant helps you to create deliveries and define shipping rates in your sales channels. It estimates how products can be packed based on their measurements and weights. After you have defined your products' and parcels' measurements, you can set up the shipping rates more accurately. Products' delivery informatio...

2 min reading time
Updated April 20th, 2022 by Finqu Tuki

Uploading PDF files

You can upload PDF files (e.g., instruction manuals) to your merchant account and attach them to your products. You can also copy a link to the file and add it to any other page in your online store. The maximum file size of PDF files is 10 megabytes. How to upload PDF files and attach them to a product Go to the Products section. Open the product w...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Online store's settings

Here is a list of general settings for a Finqu online store. You can find the settings by going to  Online store > Settings . If you can't find a specific setting, you can take a look at the theme's instructions or contact Finqu support. Into the Password field, you can define a password for your web pages (if your online store's status is closed...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Inventory list

About the inventory list You can print an inventory list if you want to use a paper document while you're taking stock. It includes a list of products and a field where you can write the stock balance. It also shows products' barcodes if the GTIN codes are set in the basic information section. Creating the inventory list Click the Account link at th...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Gift card payment method

You can receive gift card payments from your customers by adding a gift card payment method to your store.  How to add a gift card payment method Go to Settings > Payment methods > Add payment method . Choose Gift card. Fill in the details. Click Save. How does the gift card payment method work If you have an online store in Finqu, there is a ...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Setting up Google Search Console

What is Google Search Console? Google Search Console is a service that helps you to monitor and develop your website's visibility on Google search results. Search engine optimization is an efficient way to get more visitors and sales to the online store in the long run. You can get to know Search Console better by clicking the links below: General i...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Creating returns

About creating returns If a customer wants to return products, you can create a return on the order page. By doing that, you can keep the sales report up to date and, if necessary, revert the stock amounts to their original values. You can create a return after the order is fulfilled. If the customer wants to cancel the order before it's fulfilled, ...

1 min reading time
Updated April 27th, 2022 by Finqu Tuki

Editing pages

Adding new pages Go to Online store > Pages. Click Add page. Fill in page details. Click Save. All the pages will be listed on the Online store > Pages section, where you can access the pages' details by clicking the edit icon on the right. Page's name, content, and settings The page's name is shown on the menus in your online store. It's alwa...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Stocktaking

If your Finqu subscription includes the Inventory management feature, you can take stock of your products by following these steps: Click Inventory from the left menu. Click Stocktaking. Search and open a product. Type the quantity of the product and click Save (or press enter). After you have processed the first product, you can continue by going b...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Sales channel's general settings

You can edit the sales channel's general settings by following these steps: Go to Settings > General . Edit the settings. Click Save. The settings From the Published menu, you can choose if your online store is published, closed, or in a demonstration mode. Demonstration means that the pages are visible, but visitors cannot make purchases. The sa...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Changing order status

The order status gives your customers information about the order - for example, is it being handled at the moment or has it been already delivered. Order statuses also help you and your staff understand which orders still need to be processed.  How to change the order status Go to Sales > Orders . Find and open the order that you want to change....

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Setting up shipping rates

This article shows how to add shipping fees without the Parcel assistant feature switched on. If you are using Parcel assistant, please follow the instructions on the Parcel assistant article. Setting up shipping rates Go to Settings > Shipping methods . Open the shipping method. Choose the VAT from the Tax class menu. Choose Price basis (more in...

0 min reading time
Updated April 28th, 2022 by Finqu Tuki

Using Klarna Checkout in Finqu - FAQ

1. What is Klarna Checkout? Klarna Checkout is a checkout solution for an online store. You can read more about Klarna Checkout on Klarna's web pages here. 2. Which payment methods are included in Klarna Checkout? Available payment methods vary in different countries. More information about Payment methods in different countries is available in Klar...

3 min reading time
Updated April 21st, 2022 by Finqu Tuki

Publishing the online store

Before publishing your online store, it's essential to ensure that all the pages look ok and the settings are correct. Payment- and shipping methods For customers to buy items on your website, at least one payment- and shipping method should be installed in your online store. It's also good to make sure that they function correctly. You can check it...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Order's payment method

When fulfilling orders, it's good to pay attention to the payment method. There is a Payment section in each order, where you can see which payment method the customer has chosen and the status of the payment. On top of the section, you can see the payment service that the customer has used (e.g., Klarna Checkout or Paypal).  Payment status You can ...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Linking customer accounts

You can link customer accounts by following these steps: Go to Customers > Customer accounts . Find and open one of the customer accounts that you are linking. Click Link customer account in the Linked customer accounts section. Find and choose the other customer account that you want to link. Click Confirm. After you have linked the accounts tog...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Free delivery limit

A free delivery limit is often a good way to encourage customers to buy more. Setting up the limit Go to Settings > Shipping methods . Open the shipping method. Fill in the desired value into the Free delivery limit field. Click Save. After that, customers will get free shipping if their shopping cart's sum is equal to or more than the limit that...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Finqu POS

What is Finqu POS? Finqu POS is a point of sale app that you can use in your store or take with you wherever you go. The app can be used as a standalone solution, but it is designed to work seamlessly with Finqu online store if you also sell online. Check out Finqu's website for available subscription plans for finding the right fit for you. Custome...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Creating printouts

How to create printouts Go to Sales > Orders . Find and open the order. Click Print and choose the printout from the menu. If necessary, fill in the details of the printout. Click Print. The printing options Depending on what you are printing, the system might ask you to fill in additional details. From the Print menu, you can choose whether a st...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Product bundles

About product bundles The Product bundles feature allows you to sell several products to your customers in one package. Bundles are helpful, for example, if you want to create a special offer on specific products or sell all the compatible products simultaneously. How to add a product bundle Go to Products > Product bundles . Click Add a product ...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Canceling an order

About canceling orders If the order hasn't been fulfilled yet, it can be canceled by clicking Cancel order at the top of the order page. If you already have fulfilled it, you can create a return for the order.  How to cancel an order Go to Sales > Orders . Open the order that you need to cancel. Click Cancel order. Choose the order status after c...

0 min reading time
Updated May 19th, 2022 by Finqu Tuki

Subscribing to Finqu

It's good to subscribe before your Finqu account's 14 days trial period ends. Subscribing Subscribing is simple. You can start by clicking the Pick a plan button at the bottom right corner. Next, fill in your contact details, and pick the plan you want. After you have checked that all the information is correct, click Confirm. In the final phase, yo...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Creating orders in Finqu admin

You can create orders on customers' behalf if they contact you (e.g., by phone) and want to purchase from your online store.  Creating an order You can create an order by following these steps: Go to Sales > Orders . Click New cart. Fill in the customer's details by clicking the Edit link in the customer section. Next, you can add the products, t...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Attaching customers to customer groups

Attaching customers to groups one-by-one Go to Customers > Customer accounts . Find and open the customer's information. Click Add on the Customer groups section. Choose the groups from the list and close the list. Click Save. Attaching several customers simultaneously If you need to attach several customers simultaneously to a customer group, yo...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Basic product information

Filling in the basic information You can start adding new products by filling in the basic information. We recommend filling in all the available information because it helps you maintain your products later. For example, if your products have GTIN codes, you can quickly find them by using a barcode scanner when you're taking inventory. Product's st...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Sending messages to customers

The online store sends automated messages to the customer while the order is being processed. You can see those messages on the Messages sent section on the order page. By clicking the message's name, you can see its contents. Sending messages manually You can send a message manually to the customer by clicking New message. Next, choose a template f...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Logging in to Finqu account

You can log in to your Finqu account at https://login.finqu.com/.  Username The username is the email address you used when you registered to Finqu. It may also be another email if you've changed your username after the registration. If you don't know your username, you can contact us, and let's sort it out together. Password If you're facing proble...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Finqu subscription and payments

You can manage your Finqu subscription by clicking the Account link at the top left corner. It takes you to a page that contains information about your current Finqu plan and monthly payments. Payment options and receipts On the Subscription page, there's a Payment method section, where you can choose how you pay for using Finqu. By default, Finqu u...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Inventory management

About inventory management The inventory management feature makes it easier and more efficient to manage your products' stock quantities. You can see all the quantities on one page, and you can also take stock or easily monitor the changes in the inventory. Note that inventory management does not belong to all Finqu subscriptions (see pricing). Alth...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Cashiers and devices

Managing cashiers Here's how you can manage cashiers' information: Go to Point Of Sale > Cashiers . You can see cashiers' details by clicking their names on the list. You can add new cashiers from the Add button. On each cashiers' page, you can make the following changes:- Choose whether a cashier is active or not. Only an activated cashier can u...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Setting up Google Analytics

This article will show you how to add Google Analytics to your Finqu online store. To make the installation process easier, we have created custom codes for you that you can find below. A purchase event is added to the thank-you page's code, which provides information about orders' sums and items to Google Analytics. We've also added cross-domain tr...

2 min reading time
Updated April 20th, 2022 by Finqu Tuki

Product groups

Tips for creating product groups You can organize your products into several product groups. When creating groups, it is helpful to think about which words or phrases your customers might be using when looking for your products online. A good group name and description always help your customers (and Google) understand what kind of products your onl...

1 min reading time
Updated April 27th, 2022 by Finqu Tuki

Dynamic pages

Instead of using static pages with only images and text, you can also create pages dynamically. In practice, it means that you can add content to the page using Finqu's theme editor. You can use all of the theme's sections, such as product lists or image carousels. Changing the page from static to dynamic You can change any page in your store to dyn...

0 min reading time
Updated May 19th, 2022 by Finqu Tuki

Browse ready-made layouts

Choose an eye-catching look from the ready-made themes designed by the professionals. Browse and try themes by going to > Online Store > Theme Library> Select Theme> Install> Edit . Your browser does not support HTML5 video. You custom and edit different themes without worry. It is possible to return to the old theme if the new one is...

0 min reading time
Updated April 27th, 2022 by Finqu Tuki

Filters in the online store

With filters, you can help your customers find the products they are looking for. Customers can filter the products with multiple factors, such as: Product options such as size or color Availability Manufacturer Creating filters You can create a filter by following these steps: Go to Online store > Navigation > Filters. Click Add filter. Write...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Adding URL redirects

Sometimes a website's URL addresses can change, for example, if you are migrating your online store to Finqu. If that's the case, it's best to redirect the old URLs to the new ones. Otherwise, your site's visitors including Google won't know the location of the new pages. You can find the redirects feature by following these steps: Go to Online stor...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Volume discount

A volume discount is based on the total sum of the order. You can set limits to the campaign, and if a limit is exceeded, the campaign will add the discount to the customer's order.  How to add a volume discount Go to Campaigns > Add a campaign. Choose Volume discount from the Campaign type menu. Choose a Status for the campaign (pink = on, grey ...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Finqu POS payment methods

The most common payment methods in Finqu POS are cash, card payments, and gift cards. You can also use online payments, where a payment link is sent to the customer's email.  Adding payment methods Go to Settings > Payment methods in your POS admin. Click Add payment method. Choose the payment method that you want to add. Fill in the payment meth...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Connecting Star mPop to Finqu POS

The Star mPop cash drawer/receipt printer is compatible with Finqu POS. You can find more information about the device itself is here on the manufacturer's website: https://star-emea.com/products/mpop/ Below you can find instructions for connecting mPop to Finqu POS. iOS or Android app Follow these steps if you are using the Finqu POS iOS app or the...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

General discount

What is a general discount? A general discount is a campaign that allows you to add discounts to several products simultaneously. You can restrict the campaign to affect, for example, only a certain product group or a certain customer group. How to add a general discount Go to Campaigns > Add a campaign. Choose a General discount from the Campaig...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Newsletter subscribers

If you send newsletters to your customers, you can collect their email addresses on the newsletter list. You can find the list by going to Customers > Newsletter subscribers in Finqu admin.  It's easiest to send newsletters with a specially designed service for that purpose, such as Mailchimp. The Mailchimp app in Finqu allows you to synchronize ...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Creating customer groups

How to create a customer group Click Account at the top of the left menu. Go to Settings > Customer Groups. Click Add customer group. Write a name for the group. Choose the sales channels where the customer group is in use * Click Save. * Customer groups and sales channels When you add a new customer group, it is vital to choose in which channels...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Changing online store's default texts

You can edit the default texts on your online store if some text doesn't feel right. You can also add new translations if you need to make changes to the online store's source code. Notice This article guides you to edit default translations inside a language version. If you need to add new languages to your online store, see the article Adding new ...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Customer's username and password

Now and then, you might face a situation when a customer needs your help with the username or password. In this article, we'll show you where you can check the customer's username and how you can help them to change the password. Username The customer's username is the email address they gave while registering a customer account to the store. You ca...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Transferring orders between accounts

How to transfer orders from one account to another Go to Customers > Customer accounts . Find and open the customer account (where you want to move the order from). Click Orders. Open the order by clicking its number. Click Attach customer account in the Customer section. Find and select the customer account (where you want to move the order to)....

0 min reading time
Updated April 27th, 2022 by Finqu Tuki

Theme library

Installing a new theme You can install a new theme in your online store by following these steps: Go to Online store > Theme library . Click the Install button on the theme you want to install. After the theme is installed, you can edit it by clicking the Edit button on the theme. Notice that the new theme is not published automatically. You can ...

1 min reading time
Updated April 21st, 2022 by Finqu Tuki

Unused gift cards report

Click the Account link at the top of the left menu. Go to the Reports section on the left menu. Choose the Gift card open balance report. Choose the report type (html/csv). Choose a date for the report. The report will use the gift card balances on that date. Choose if the report uses only expired gift cards. In most situations, it's good to choose ...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Copying products

Sometimes it might be helpful to copy a product. It makes adding new products more efficient, especially if you add similar products with slightly different names and descriptions.  How to copy a product Go to the Products section. Open the product that you want to copy. Click Copy. Choose the information that you want to copy. Click Confirm. After ...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Editing customer's details in an order

How to edit customer's details in an order Go to Sales > Orders . Open the order that you want to edit. Click Edit on the customer's details. Edit customer's details and click Save. How to attach a customer account to an order You can attach a customer account to an order by clicking the Attach customer account link on the customer's details. If ...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Static pages

In the Static pages section, you can upload a static HTML page to your online store, for example, if you need to verify that you're the owner of the site to a third-party service. The static pages are designed only for adding single HTML pages to the online store, usually for verification or other similar purposes. If you need to edit your online st...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Sales report

How to create a sales report Click the Account link at the top of the left menu. Go to the Reports section on the left menu. Choose the Sales report from the dropdown menu. Choose the report type (html / csv). Set the From and To dates. The report will show only the orders between those dates. If necessary, choose the Order status. The report will s...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Conversion report

What is a conversion report? The conversion report shows you how many percent of your online store's visitors confirm the order. You can also see the average order value and the abandoned cart rate. The conversion report is not available in all Finqu subscriptions. See pricing or contact Finqu support for more information. Creating the report Click ...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Online store's checkout page settings

You can edit your online store's checkout page settings in section Online store > Checkout . Below, you can see all the settings and their purposes: A Background image will be behind all content, such as the contact details form. The Theme selection lets you choose a general theme color for the checkout page. For example, it changes the buttons' ...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Customer accounts

In an online store, a customer can create an account where they can see their previous orders and edit contact details. Accounts can also be created in Finqu POS, if customer wants to. You can access your customer information in the Customers > Customer accounts section.  Searching and filtering customers You can search for customers by using the...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

How to add Facebook pixel

About Facebook pixel Facebook pixel is a helpful tool if you advertise your online store on Facebook. It helps you reach your target audience better and gives you information about your ads' efficiency.  You can generate the pixel code by following the instructions on Facebook's support pages. Adding the code to the online store Go to Online store &...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Vouchers

What is a voucher? A voucher is a code that customers can give to get a discount on their order. Vouchers can be an effective way to encourage people to complete the purchase (e.g., "10% off with code XYZF!") There are three kinds of vouchers available: A voucher affects the total sum of the order. A voucher to products affects only the products in ...

1 min reading time
Updated April 21st, 2022 by Finqu Tuki

Using tags

Finqu's Tags feature allows you to perform multiple tasks. For example, you can: Create a product list or product carousel of the tagged products. Restrict campaigns, payment- and shipping methods for tagged products or customers. Filter lists with tags in the admin panel. In this article, you'll learn how to add tags to products, customers, and ord...

1 min reading time
Updated April 21st, 2022 by Finqu Tuki

Snippets

You can add CSS- or Javascript code or meta tags to the online store in the snippets section. Adding snippets Go to Online store > Snippets . Click Add (Javascript, CSS, or Metadata). Paste / write the code into the field. Click Save. Snippet types Cascading Style Sheets (CSS) is CSS-code that overrides themes' default CSS. For example, you can s...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Bonusway

If you're using Bonusway, they'll provide you with an iframe code for your online store's thank-you page. It looks like this: <!-- Offer Conversion: Kauppasi nimi --> <iframe src=” https://tracking.bonusway.com/aff_l?offer_id=OFFER_ID&adv_sub=SUB_ID&amount=AMOUNT ” scrolling=“no” frameborder=“0" width=“1” height=“1"></iframe&g...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Finqu account settings

How to find account settings Click your name at the bottom of the left menu. Click the Account settings button on the right. Admin language You can change Finqu admin's language by clicking the Change button next to the language. Available languages are English and Finnish. User information In the User information section, you can check your contact...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Updating customer's details

Usually, customers can update their information themselves in the online store, but you might need to change the information on their behalf in some cases. How to edit the information Go to Customers > Customer accounts . Find and open the customer's information. Edit the details and click Save. Customer's details In the Basic information section...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Adding gift card products

How to add gift cards You can add new gift card products from the section Products > Gift card products . Start by clicking Add gift card product .  Filling in the gift card details Gift card products contain many similar details as normal physical products. Besides those, a gift card product also has the following fields: The Gift card can be us...

0 min reading time
Updated April 27th, 2022 by Finqu Tuki

Creating a blog for the online store

Writing articles You can add new blog articles by following these steps: Go to Online store > Articles . Click Add article. Fill in the article's content and settings. Click Save. You can add the following information to each article: Article's title, summary, keywords, and content. You can choose its status (published/hidden), set an image for t...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Editing online store's theme

Where can I edit the theme? You can find the theme editor by following these steps: Click Online store > Design from the left menu. Click Edit at the top right corner. Or, if you are installing a new theme that is not published yet, you can go to Online store > Theme library and click the Edit button for the theme you want to edit. A quick ove...

1 min reading time
Updated May 10th, 2022 by Finqu Tuki

CSV import and export

In this article, you can learn how to import and export information using CSV files. CSV is a useful tool if you are, for example, migrating your online store to Finqu, or you have a supplier's CSV file that you need to add to your inventory. Before you begin to import information, we recommend carefully reading the advice in this article's first ch...

3 min reading time
Updated April 21st, 2022 by Finqu Tuki

Inventory value report

How is the inventory value calculated? The inventory value is based on the inventory and purchase prices you have set for your products. Depending on how the prices are set, the report determines the values in the following order. First, it checks if there's an inventory price set for the product in the inventory. If there's no inventory price, it u...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Processing returns

A return is created whenever you create a return. You can find the return orders by going to Sales > Returns .  Changing the status The return order's status is by default Received, but you can change its status by clicking the Received menu on the page. When the return is completely processed, it's good to change the status to Ready. Then you an...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Order management

Orders In the Sales > Orders section, you can see all the received orders in your sales channel. You can search for orders by using the search function above the list. You can search either by using the customer's name or the order number (e.g., #1234). At the top of the page, there's also a Filters menu that lets you filter the list (for example...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Order anonymization

In the EU, customers have a right to be forgotten, which means that you might have an obligation to erase the customer's information from the order if they ask for it.  This right is based on the General Data Protection Regulation in the EU.  There could be some exceptions to this, e.g., if some other law or regulation requires you to save informati...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Fulfilling an order

How to fulfill an order You can fulfill an order by following these steps: Go to Sales > Orders . Open the order that you want to fulfill. Choose one of the following actions: Click Fulfill, if you want to create a shipping label, printouts, and change the order status easily at the same time. This choice takes you to a separate page where you ca...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Adding new languages

Adding new languages to the merchant account Click Account from the top left corner of the page. Choose Settings > Localization from the left menu. Click Add on the Languages section. Choose the languages and click Close. Click Save. After the language is added, you can translate, for example, the product details to the new language. Each page th...

2 min reading time
Updated April 20th, 2022 by Finqu Tuki

Product's unit and min/max quantity for purchase

When you add a new product, you can choose its unit (pcs, kg, m, cm, etc.) and set the minimum and maximum purchase quantity.  How to change product's unit Go to the Products section. Open the product. Select the unit from the Unit menu in the Purchase section. Click Save. By default, the unit is pcs, but you can change it, e.g., to kilograms or met...

0 min reading time
Updated April 21st, 2022 by Finqu Tuki

Cookie settings

What are cookies? Cookies are small text snippets that the online store (or third-party services) save on a user's device. They are used for several purposes such as: Maintaining online store's basic functionalities like the shopping cart Online store's analytics Targeting ads to site's visitors In several countries, cookies need consent from the us...

1 min reading time
Updated April 21st, 2022 by Finqu Tuki

Creating own messages

In addition to the online store's default messages, you can create your own custom messages. For example, if a customer buys a certain product, you can automatically send a user manual in a separate email. Notice Own messages are not available in all Finqu subscriptions, see Finqu pricing for more information. How to add an own message You can add a...

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Updated April 20th, 2022 by Finqu Tuki

Product's shipping information

About shipping information In the product's Shipping section, you can set the product's shipping weight and measurements and choose how it can be delivered (in a box or an envelope). Notice Some features in this article are designed for Parcel assistant only. Parcel Assistant is a feature that helps you to set shipping fees more accurately based on ...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Setting prices for products

General information about prices In the product's Price section, you can set both the price and the purchase price for your product. You can set fixed prices or use price margins to automatically calculate the sales price from the purchase price. Setting a fixed price Choose Fixed price from the menu at the top right corner of the Price section. Cho...

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Updated April 20th, 2022 by Finqu Tuki

Gift cards

Gift cards in Finqu Finqu includes a gift card feature for selling gift cards and receiving gift card payments. The system automatically creates a gift card code when a gift card is purchased. The gift receiver can later pay in the store by typing the code into the checkout page's gift card field. If you use Finqu POS, you can type the code on the c...

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Updated April 20th, 2022 by Finqu Tuki

Copying orders

You can copy orders if the customer, for example, wants to make the same purchase again that they previously made. Go to Sales > Orders . Open the order you need to copy. Click Copy. After the order is copied, you will be redirected to the new shopping cart, and there you can edit it and send it to the customer's email or confirm it manually. You...

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Updated April 21st, 2022 by Finqu Tuki

Online store's domain

Register a domain name If you don't already have a domain, you can register it, for example, from these providers below: https://domains.google/ https://godaddy.com/domains https://www.ovh.com/world/domains/ Attach the domain to the online store Next, you can connect your domain name to your online store: In Finqu admin, go to Online store > Doma...

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Updated April 20th, 2022 by Finqu Tuki

Editing orders

About editing orders Sometimes you might need to make some changes to the order, for example, if the customer wants to change an item in the order. Editing the order won't change the charges in the payment. If the total sum of the order changes somehow, you need to charge the customer again or make a refund to the payment. How to edit an order Go to...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Product SEO optimization

Common tips When you add new products to the online store, it's essential to pay attention to search engines and how they see your products. By adding relevant information to your products, you can increase their chances of showing up in the Google search results. One good practice is to think about what words or phrases people might use when search...

1 min reading time
Updated April 21st, 2022 by Finqu Tuki

Products' reserve time

When a customer proceeds to the online store's checkout page, the products will be reserved for that customer for a certain period of time. You can adjust the reserve time by following these steps: Go to Settings > Checkout. Set the reserve time (in minutes) into the Product reserve expiration field. Click Save. The reserve time prevents customer...

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Updated April 20th, 2022 by Finqu Tuki

Product images and videos

How to add images and videos Go to the Products section. Search and open the product that you want to edit. Click Add in the Gallery section. Choose Image or Video.- If you are adding images, choose the image from your device.- If you are adding videos, copy the URL address of the video into the URL field. (You should upload the video to YouTube or ...

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Updated April 20th, 2022 by Finqu Tuki

Creating shipments

How to create shipments You can create shipments from the Sales > Orders section. First, open the order that you are delivering.  You can create a delivery when you are fulfilling the order. Or, if it's already fulfilled, click Create shipment button. Defining parcels When you are creating a shipment, you can define the parcels which you pack the...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Archived products

You can archive the products that you don't sell or use at the moment. Archived products are not visible on product lists in the admin pages, making it easier to manage the products you are selling. If necessary, you can revert the products later and continue selling them. How to archive a product Go to the Products section. Open the product that yo...

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Updated April 21st, 2022 by Finqu Tuki

Settings in a B2B online store

1. B2B features in an online store When opening a B2B online store, it's good to think about these two questions below: Is the online store limited only to approved customers? In Finqu, you can restrict your online store so that only approved customers can make purchases. If that's the case in your store, please read more about these restrictions in...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Stock replenishment

If your Finqu subscription includes the Inventory management feature, you can use the Replenishment feature to add new units to the stock. Go to Inventory from the left menu. Click Replenishment. Search and open the product. Fill in the quantity, and click Add (or press enter). After you have made the first replenishment, you can either: go back to ...

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Updated April 20th, 2022 by Finqu Tuki

Setting discounts for products

About discounts There are three ways to set discount prices for products in Finqu admin: A discount percentage A general discount or bulk discount campaign for a single product A general discount campaign for multiple products How to set a discount percentage  Go to the Products section. Search and open the product. Set the discount percentage to th...

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Updated April 20th, 2022 by Finqu Tuki

Digital products

What is a digital product  In Finqu, you can mark the product as a Digital product. In practice, it means that the customer doesn't have to choose a delivery method (such as post parcel) on the checkout page. Instead of that, the customer only needs to confirm the order. After that, the product can be delivered digitally. PDF files If you are sellin...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Orders FAQ

A customer can't confirm the order. If a customer contacts you and has problems confirming the order, it's good to know where the problem occurs. For example, you could ask the following details from the customer: Did the customer manage to proceed to the checkout page and fill in their details? Was the customer able to choose payment/delivery metho...

6 min reading time
Updated April 20th, 2022 by Finqu Tuki

Inventory settings

Editing the inventory settings Click the Account link at the top of the left menu. Go to Settings > Inventories on the left menu. Open the inventory's settings by clicking its name. Edit the settings (see table below) and click Save. Name The name of the inventory (only visible in Finqu admin) When the stock ends, product is... a) If you don't wa...

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Updated April 21st, 2022 by Finqu Tuki

Setting up payment methods

About payment methods A sales channel should include at least one payment method for you to accept payments from your customers. The most common payment methods in an online store are card payments, PayPal, part payment, or invoice. In POS, customers usually pay with a credit/debit card or cash. Payment apps The easiest way to accept payments is to ...

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Updated May 19th, 2022 by Finqu Tuki

Merchant account

You can find your Finqu merchant account details by clicking the Account link at the top left corner. On the Account page, you can see information about your Finqu subscription monthly payments and edit the account's general information, such as taxes, languages, or domains. Subscription In the Subscription section, you can see your current Finqu su...

1 min reading time
Updated April 21st, 2022 by Finqu Tuki

Moving your online store to Finqu

In this article, we'll go through some essential things to keep in mind if you're moving your online store to Finqu. Changing an e-commerce platform is usually a huge task where careful planning is critical. Should I hire a professional for the migration? Because there are so many things to consider in the move, it might be a good idea to hire profe...

2 min reading time
Updated April 21st, 2022 by Finqu Tuki

Klarna Checkout

About Klarna Checkout Klarna Checkout (KCO) is a checkout solution for online stores. It offers a smooth checkout page with several payment methods. The available payment methods might vary in different countries. You can read more about KCO:s payment methods in the Selling to multiple countries article on Klarna's developer site.  Using KCO require...

1 min reading time
Updated April 21st, 2022 by Finqu Tuki

Online store's automated emails

An online store sends various automated messages to customers. In section Settings > Prints and messages > Messages , you can choose which messages are sent and under what circumstances. Next to the message's name, you can find a pink or gray switch. If it's pink, the message is active and will be sent to your customers. Message settings You c...

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Updated April 21st, 2022 by Finqu Tuki

Cart rescue

Cart rescue is a helpful feature to encourage your customers to complete their purchases. In practice, it's an automated email sent to the customer after a certain delay. Setting up the cart rescue You can set up the cart rescue in your online store by following these steps: Go to Settings > Prints and messages > Messages . Switch the Cart res...

0 min reading time
Updated April 20th, 2022 by Finqu Tuki

Product reviews

Finqu online store includes a product reviews feature that lets you decide who can leave reviews of your products. You can also moderate reviews meaning that you can read and accept them before they are published on your website.  Product review settings There is a Product reviews menu in the section Online store > Settings where you can choose h...

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Updated April 20th, 2022 by Finqu Tuki

Product's country-, delivery method- and customer group restrictions

If you don't want the product to be sold in certain situations, you can set restrictions on it. Restrictions can be based on country, delivery method, or customer groups.  How to add restrictions Go to the Products section. Open the product that you want to restrict. Choose the restrictions in the Restrictions section. Click Save. Country restrictio...

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Updated April 21st, 2022 by Finqu Tuki

Verifying your domain for Facebook

Facebook might ask you to verify your domain if you are using Facebook Ads. You can verify your domain by choosing one of these three methods: Add a TXT record to your domain Upload an HTML file to the server Add a META tag to your store's source code You can find more detailed instructions for these methods on Facebook's support pages. If you want ...

1 min reading time
Updated April 20th, 2022 by Finqu Tuki

Choosing product groups for sales channels

In Finqu, you can sell products on several sales channels. By default, all product groups are available on all channels, but you can also choose the product groups manually if necessary. This comes in handy, for example, when you don't want all your brick-and-mortar store's products to be sold on the online store. Choosing product groups for sales c...

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Updated April 20th, 2022 by Finqu Tuki

Product options such as color or size

How to add a product option Go to the Products section. Open the product that you want to edit. Choose the option in the Options section. If you have not created any options before, click the + icon and fill in the option's details. Click Save.  How to edit previously added options Go to Products > Options . Open the option that you wish to edit....

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Updated April 23rd, 2022 by Finqu Tuki

How to add and edit products

Tips for adding products When you add new products, it's essential to ensure that customers find the information they are looking for. It is always worth thinking about what customers might ask about the product and answering those questions already on the product page.  Use also as good quality product images as possible. With high-quality images, ...

1 min reading time
Updated April 21st, 2022 by Finqu Tuki

Choosing the primary domain

An online store can have several domains. One is always the primary domain, where others will be redirected. Here's how you can choose the primary domain: Go to Online store > Domain . Click Change. Choose the domain that you want to use as the primary domain. Click Save. If you change the primary domain, it can have a negative impact on your Goo...

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Updated April 20th, 2022 by Finqu Tuki

Carts

About shopping carts In section Sales > Carts , you can find all the incomplete shopping carts in your sales channel. A shopping cart is created every time a visitor on your site puts a product in the cart. In most cases, normal to have many incomplete carts. Like regular orders, you can filter and search for shopping carts using the Filters menu...

1 min reading time
Updated April 21st, 2022 by Finqu Tuki

Restrictions in payment methods

You can add restrictions to payment methods by following these steps: Go to Settings > Payment methods . Open the payment method that you need to restrict. Go to the Restrictions section on the page. Choose the restrictions you want to use. Click Save. A payment method can have one or more of the restrictions listed below: Minimum and maximum sum...

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Updated April 27th, 2022 by Finqu Tuki

Online store's navigations

Managing the online store's navigation is divided into these two sections: You can edit the navigation itself in the section Online store > Navigation. Later, you can add the navigations to your online store's theme. In most cases, the navigations are preset to the theme's header and footer, so you only need to worry about editing them in Online ...

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Updated April 21st, 2022 by Finqu Tuki

Custom sales report

What is the custom sales report The custom sales report gives you more detailed information about your sales than the normal sales report. You can see, for example, information about sales in different product groups. It's also possible to restrict the report to include only orders made by certain customer groups. The custom sales report is not incl...

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Updated April 21st, 2022 by Finqu Tuki

Editing printouts

You can manage your printouts in section Settings > Prints and messages > Prints . By default, Finqu includes the following prints: A receipt An invoice A packing list A delivery packing list (contains only the products of a particular delivery) A credit note (for returns) A return form From the Preview button, you can see how the printout loo...

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Updated April 20th, 2022 by Finqu Tuki

Delivering gift cards to customers

When a customer buys a gift card from your online store, you can deliver it to the customer traditionally by mail or use an automated gift card email.  Delivering gift cards by automated emails If you want the gift card to be delivered automatically, you can switch on the automated gift card email by following these steps: Go to Settings > Prints...

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Updated April 20th, 2022 by Finqu Tuki

Stock alerts

The stock alert feature sends you notifications if your product's stock amount is getting too low. How to set the stock alert quantity If you have the Inventory management feature, you can set the stock alert by following these steps: Go to the Inventory section from the left menu. Find the product in which you want to set the alert. Open the Change...

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Updated April 21st, 2022 by Finqu Tuki

Notification settings

You can get several notifications in Finqu, such as new order received or stock alarm. You can choose which notifications you want to receive in notification settings. Notifications are individual for each Finqu user. If you have additional staff accounts, they can edit their own notification settings in their accounts. Editing the settings Click th...

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Updated April 20th, 2022 by Finqu Tuki

Products' stock quantities

About stock quantities By adding stock values for your products you can monitor your inventory and prevent customers from buying more units than there are available. If you have a big inventory, we recommend using the inventory management feature. It allows you to manage your stock quantities easily on one page. How to set stock quantities Go to the...

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Updated April 20th, 2022 by Finqu Tuki

Introduction to product management

The products menu The Products menu in Finqu admin is divided into the following sections: In Product groups, you can edit products and product groups. In Products, you can edit products. In Product bundles, you can create product bundles. In Gift card products , you can edit gift card products. In Options, you can manage product options such as col...

1 min reading time
Updated April 21st, 2022 by Finqu Tuki

Using apps

You can use apps for various purposes, such as receiving payments from customers, adding delivery options, printing address labels, or different marketing actions. You can read more about the most common app types below. How to install an app Click the Account link at the top of the left menu. Click My apps in the left menu. Click Install app at the...

1 min reading time
Updated April 21st, 2022 by Finqu Tuki

Sales by product

The sales by product report gives you information about the sales volume of your products. With this report, you can see which products are bought often and which are not. Creating the report Click the Account link at the top of the left menu. Go to the Reports section on the left menu. Choose the Sales by product report from the first menu. Choose ...

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